Legal & Transparency

Privacy Policy

How information is collected, used, and protected at Ed Price Counseling.

These terms apply to communications from Ed Price Counseling.

Contact the message sender

For questions about these messages, contact Ed Price Counseling at ed@edprice.com or 704.719.1151.

Text message opt-out

You can stop text messages from Ed Price Counseling at any time. Reply STOP, UNSUBSCRIBE, or QUIT to any text message we send, and your number will be removed from our text messaging list.

You may also opt out or request help by contacting us directly:

What happens after you opt out: After you reply STOP, UNSUBSCRIBE, or QUIT, we will remove your number from our text messaging list. You may receive one final confirmation message confirming your opt-out. Most opt-out requests are processed within 1–2 business days, and you should not receive any additional marketing or promotional text messages after that. If you contact us by email or phone to request removal, we will confirm the change and honor your request as quickly as possible.

For help, reply HELP to any text message or contact us using the email or phone number above.

Overview

This Privacy Policy describes how Ed Price Counseling at the Inner Realms Center (“we,” “our,” or “us”) collects, uses, and protects your information when you visit this website, submit a contact request, or communicate with us by phone, email, or text message. This policy also explains your rights and how to contact us with questions.

By submitting your contact information through our website contact form or providing it to us directly, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not submit your information.

Information we collect

We collect only the information needed to respond to your inquiry and coordinate care:

  • Contact details: name, email address, phone number, and preferred method of contact.
  • General inquiry information: the brief message you choose to include when you reach out.
  • Communication metadata: date, time, and channel of messages sent between you and our practice (for example, call logs or SMS delivery records).

We do not ask for, and we ask that you do not send, sensitive health or clinical details through our website contact form, standard email, or text messaging. Those channels are not fully secure or HIPAA-compliant until a protected session or intake process has been established.

How we use your information

We use your contact information only to:

  • Respond to your inquiry and schedule an initial conversation.
  • Send appointment confirmations, reminders, and follow-up messages.
  • Communicate with you about your care or coordination with other providers.
  • Maintain records required for professional practice, ethics, and legal compliance.

We will never sell your personal information. We do not use your contact information for marketing, advertising, or unrelated promotional purposes.

SMS and text messaging disclosure

Ed Price Counseling uses a business phone service (Grasshopper) to receive calls and text messages at 704.719.1151. When you provide your mobile phone number and select “Text message” or “Phone call” as your preferred contact method, you consent to receive calls and/or text messages from us at that number.

Message types: Messages are limited exclusively to these types: appointment scheduling, reminders, follow-up, and coordination of care. We do not send marketing or promotional text messages.

Message frequency: Message frequency varies.

Message and data rates: Message and data rates may apply. Reply Help for help and Stop to opt out.

Opt-out: You can opt out of text messages at any time by replying STOP, UNSUBSCRIBE, or QUIT to any text message we send, or by contacting us directly at ed@edprice.com or 704.719.1151. After opting out, you may still receive non-promotional transactional messages (for example, an appointment confirmation needed to complete care coordination) unless you tell us otherwise.

Questions about these messages: If you have questions about these messages, contact Ed Price Counseling at ed@edprice.com or 704.719.1151. For help, reply HELP to any text message.

Third-party carriers: Text messages are delivered through your mobile carrier and our business phone provider (Grasshopper). We do not share your phone number with other third parties for marketing purposes.

Data sharing and external organizations

We do not sell, rent, trade, or otherwise transfer your personal information or mobile opt-in data to external organizations for any purpose, including with your consent, except to service providers strictly necessary to deliver our communications and services. We maintain safeguards to prevent unauthorized sharing of user data.

Your contact information is used only to respond to your inquiry, coordinate care, and send messages directly related to our services. It is not used for any other purpose.

How we protect your information

We take reasonable administrative, technical, and physical precautions to protect your contact information from unauthorized access, disclosure, or misuse. Contact requests submitted through the website are stored in a private database and are not made public.

However, no method of electronic transmission or storage is completely secure. Standard email, text messaging, and website contact forms are not HIPAA-compliant channels. If we establish a therapist-client relationship, we will use secure, HIPAA-compliant tools for clinical communication.

HIPAA and confidentiality

Once a therapist-client relationship is established, your protected health information is protected under HIPAA and professional ethics rules. Information shared in sessions is confidential, with specific legal exceptions (such as risk of harm to yourself or others, suspected abuse of a vulnerable person, or a court order) that are explained at intake.

Before a formal intake is completed, communications through this website, standard email, or text are not considered protected health information and are not covered by the therapist-client privilege or HIPAA protections.

Cookies and analytics

This website does not use tracking cookies, advertising pixels, or third-party analytics. We do not track your browsing behavior across other websites.

Your rights

You may:

  • Request access to or deletion of the contact information we have about you.
  • Withdraw consent to be contacted by phone, text, or email at any time.
  • Ask questions about how your information is stored or used.

To exercise any of these rights, contact us at ed@edprice.com.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website or communication with us after changes means you accept the revised policy.

Contact us

If you have any questions about these messages, this Privacy Policy, our text messaging practices, or how your information is handled, please contact:

Ed Price Counseling at the Inner Realms Center
Email: ed@edprice.com
Phone: 704.719.1151
Business phone service provided by Grasshopper.

Effective date: August 11, 2026. This policy is for general informational and compliance purposes and may be reviewed by a qualified attorney or compliance consultant to ensure it meets your specific practice requirements.